Order Processing
At WINDRICK & CO., every order is prepared with care and attention to detail.
Please allow 5–7 business days for order processing before shipping or pickup. Processing time does not include shipping transit time. Specialty and custom orders may require additional preparation time, which will be communicated when applicable.
Shipping
WINDRICK & CO. currently ships within the United States only.
Shipping rates and available delivery options will be provided before checkout. Once an order ships, shipping confirmation and tracking information will be provided when available. Delivery estimates vary by carrier and destination.
Complimentary Local Studio Pickup
Complimentary local pickup is available at our salon or studio by appointment only.
- Customers will receive a Ready for Pickup confirmation when their order is prepared.
- The exact studio address and pickup instructions will be shared after the pickup appointment is confirmed.
- Please do not arrive without a confirmed appointment.
- Bring your order confirmation; valid photo identification may be requested.
- To reschedule, please contact us before your appointment.
Standard processing times apply to pickup orders.
Returns & Exchanges
Return and exchange requests are considered individually. Customers must submit requests within 7 calendar days of receiving their order, whether by delivery or local pickup.
All requests are reviewed on a case-by-case basis. Submitting a request does not guarantee approval. Include your order number, a description of your concern, and photographs when applicable. Please do not send merchandise back before receiving instructions. Approved resolutions and applicable return instructions will be communicated directly.
Custom-Colored Hair
Custom-colored hair is prepared according to the customer’s selected specifications. Custom-colored orders are final sale and are not eligible for standard returns or exchanges.
If your order arrives damaged, defective, or different from what was ordered, please contact us for assistance. Applicable consumer rights remain unaffected.
Order Cancellations
All cancellation requests are reviewed on a case-by-case basis. Approval is not guaranteed and may depend on whether preparation, customization, or fulfillment has begun.
Contact us as soon as possible with your order number. If approved, refund arrangements will be communicated directly.
Customer Care
For questions about orders, shipping, studio pickup, returns, exchanges, or cancellations, please reach out. Include your order number for order-related inquiries.
Email: info@windrickandco.com
Call or text: (313) 600-5775
Frequently Asked Questions
How long does processing take?
Please allow 5–7 business days before shipping or pickup.
Can I pick up my order?
Yes. Complimentary studio pickup is available by confirmed appointment only.
Do you ship internationally?
No. We currently ship within the United States only.
What is the return request window?
Submit a request within 7 calendar days after delivery or pickup. Requests are reviewed individually.
Can I cancel an order?
All cancellation requests are reviewed case by case.
Can I return custom-colored hair?
Custom-colored hair is final sale for standard returns. Contact us about damaged, defective, or incorrect items.